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SHIPPING POLICY

At Kitschy Couture, we take pride in creating unique, high-quality products just for you.

Please note that all our items are made to order, ensuring sustainable production and attention to detail.

Below, you’ll find all the information about our shipping process.

1. PROCESSING TIME

  • Made to Order: As all products are made to order, it will take up to 14 days to craft and prepare your order for shipping.

  • Once your order is shipped, you will receive a confirmation email with tracking information.

2. SHIPPING OPTIONS AND COSTS


We offer the following shipping options:

 

Domestic Shipping (Germany):

  • Standard Shipping: €4.99.

  • Estimated delivery: 2-4 business days after processing.

International Shipping:

  • Standard International Shipping: Starting at €9.99 (calculated at checkout based on destination).

  • Estimated delivery: 5-12 business days after processing, depending on the destination.

4. DELIVERY TIMES


Delivery times include both processing time (up to 14 days) and the estimated shipping duration. Delays may occur due to:

  • Customs clearance for international shipments.

  • Unforeseen courier service issues (e.g., weather, strikes).

5. CUSTOMS, DUTIES, AND TAXES


For international orders, additional customs fees, duties, or taxes may apply, depending on your country’s regulations. These charges are the responsibility of the customer. Please check with your local customs office for more information.

6. TRACKING YOUR ORDER


Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your package
via our courier's website.

 

7. FAILED DELIVERIES AND 

RETURNED PACKAGES


If a package is returned to us due to:

  • An incorrect or incomplete address.

  • Unsuccessful delivery attempts.

  • Refusal to pay customs fees.


The customer is responsible for additional shipping costs to resend the package.

8. LOST OR DAMAGED PACKAGES


While we work with reliable couriers, unforeseen circumstances may occur:

  • If your package is lost, please contact us at info@kitschycouture.store so we can assist you
    in resolving the issue.

  • If your order arrives damaged, send us photos of the damaged package and items within 48 hours of delivery for a replacement or refund.

QUESTIONS?

If you have any questions or concerns about your shipment, feel free to contact us at 
info@kitschycouture.store

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