
RETURN AND REFUND POLICY
At Kitschy Couture, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
1. RETURNS
You have the right to return items within 14 days of receiving your order. To be eligible for a return, your item must meet the following criteria:
-
Condition: Items must be unworn, unwashed, and in their original condition with tags attached.
-
Packaging: The original packaging, including any branded bags or boxes, must be included.
2. REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
The refund will be processed within 7-10 business days.
The amount will be credited to your original payment method.
Shipping Fees:
Original shipping costs are non-refundable unless the item was faulty or incorrect.
3. HOW TO INITIATE A RETURN
Contact us at info@kitschycouture.store within 14 days of receiving your order to notify us of the return.
Include:
-
Your order number.
-
The item(s) you wish to return.
-
The reason for the return (optional).
We will provide you with return instructions and a return shipping address.
Send the item(s) back to us using a tracked shipping method to ensure safe delivery.
4. EXCHANGE POLICY
We currently do not offer direct exchanges. If you’d like a different size, color, or item, please return the original item and place a new order.
5. FAULTY OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item:
Contact us immediately at info@kitschycouture.store with your order number, a description of the issue, and photos of the product.
We will provide a replacement or a full refund, including shipping costs, where applicable.
6. RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping service, as we are not responsible for items lost in transit.
7. LATE OR MISSING REFUNDS
If you haven’t received your refund after the stated processing time:
-
Check your bank account or payment method.
-
Contact your bank or payment provider, as it may take additional time for the refund to be posted.
If the issue persists, contact us at info@kitschycouture.store.
QUESTIONS?
If you have any questions about our Refund and Return Policy, please contact us at info@kitschycouture.store