RETURN AND REFUND POLICY

1. RETURNS

All of our items are made to order specifically for you. Because each piece is produced on demand rather than kept in stock, we do not accept returns or offer refunds for change of mind, incorrect sizing, or other non-fault-related reasons.

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If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of receiving your order.

We'll review your case and, where appropriate, offer a replacement, repair, or refund.

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If you believe there are exceptional circumstances that warrant a return or refund, please get in touch with us.

While we cannot guarantee that every request will be approved, we will consider each case individually and work with you to find a fair solution.

If you need assistance, please contact us with your order number, a description of the issue, and photos where relevant.

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​2. REFUNDS

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Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 

 

If approved:

The refund will be processed within 7-10 business days.

The amount will be credited to your original payment method.

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Shipping Fees:

Original shipping costs are non-refundable.

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​3. HOW TO INITIATE A RETURN

Contact us at info@kitschycouture.store within 14 days of receiving your order to notify us of the return.

Include:

• Your order number.

• The item(s) you wish to return.

• The reason for the return.

 

​We will provide you with return instructions and a return shipping address.

Send the item(s) back to us using a tracked shipping method to ensure safe delivery.

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​4. EXCHANGE POLICY

 

We currently do not offer direct exchanges. If you’d like a different size, color, or item, please return the original item and place a new order.​

 

5. FAULTY OR INCORRECT ITEMS

 

If you receive a damaged, defective, or incorrect item:

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Contact us immediately at info@kitschycouture.store with your order number, a description of the issue, and photos of the product.

We will provide a replacement or a full refund, where applicable.

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​6. RETURN SHIPPING COSTS

Customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we are not responsible for items lost in transit.

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​7. LATE OR MISSING REFUNDS

 

If you haven’t received your refund after the stated processing time:

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• Check your bank account or payment method.

• Contact your bank or payment provider, as it may take additional time for the refund to be posted.

 

If the issue persists, contact us at info@kitschycouture.store.

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​QUESTIONS?

 

If you have any questions about our Refund and Return Policy, please contact us at info@kitschycouture.store